VW customers, dealers seek speedy action on emissions scandal

Frankfurt

VOLKSWAGEN must move quickly to recall and refit models rigged to pass US emissions tests to limit the long-term impact to its reputation, dealers and consumer protection bodies say.

"To regain confidence, Volkswagen needs to indemnify any consumers affected by damage," Klaus Mueller, head of the Federation of German Consumer Organisations, said. "The company must either retrofit all affected vehicles or give the affected individuals the right to retrofitting."

The German group has set aside 6.5 billion euros (S$10.5 billion) to help cover the costs of the crisis and said that 11 million of its cars could be affected worldwide. However, it has not yet ordered a recall or said…