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FAQ for iOS apps

Is The Business Times available on mobile and tablet devices?
BT is now available on web browsers on any desktop computer, laptop, tablet or smartphone. The website is responsive, which means that it responds to fit the size of your device's display screen - no more pinching and zooming to read stories. We also have apps for tablets and smartphones. You can download our iPad and iPhone apps from Apple's App Store.

Do I need a subscription to access The Business Times app?
Yes, and no. Yes, if you wish to access all the articles from that day's newspaper on the app, and if you wish to read premium breaking news. You will also require a subscription to be able to read our in-depth news features and commentaries. But a limited selection of breaking news headlines are available for all to read. Subscribe online here.

Can I share articles from within the tablet and mobile apps?
Yes, every story in the apps can be shared via email, Facebook, Twitter, LinkedIn and Google Plus. Clicking on the "share" button at the top of the page will call up several options. When you choose any of these, you'll be sharing a link to the story on businesstimes.com.sg.

How do I find back issues of The Business Times on my mobile app?
Click on the calendar icon at the top right corner of the app. This will call up the archive. Subscribers have access to all breaking news and print edition stories from the past seven days. Select the date you wish to view. Slide the calendar panel to the right, to continue reading the news from your selected date. If you require stories dating back to more than seven days ago, please contact the SPH librarians at sphlib@sph.com.sg.

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What should I do if the app crashes?
Please force-quit the app and then open it again. If you still have trouble, try turning your device off and then turning it back on. You can also try deleting and reinstalling the app, at no extra cost. If this does not work, please do let us know. You can call our customer service team at +65 6388-3838 or email btmobile@sph.com.sg.

When are BT's mobile apps updated?
The news in each day’s newspaper is loaded into the app at 6.30am, Singapore time (2200 UTC). But the app is also updated throughout the day, with breaking news stories filed by BT’s reporters.

What should I do if the app does not seem to be updated and is still showing yesterday's news?
This happens occasionally when the app is not refreshed. Please force-quit the app, and then open it again. If you still have trouble, try turning your device off and then turning it back on. You can also try deleting and reinstalling the app, at no extra cost. If none of the above works, please do let us know. You can call our customer service team at +65 6388-3838 or email btmobile@sph.com.sg.

How do I manage my BT subscriptions and auto-renewal on my iPad/iPhone?
Launch the App Store. Swipe to the bottom of the page. Tap on your account name, which starts with "Apple ID". Select "View Apple ID" from the menu of options that pops up. You will need to enter your account's password. On the Account Settings screen, swipe down to the "Subscriptions" section and tap on "Manage App Subscriptions". You should then be able to view your existing subscription plans, including your BT subscription. You can turn auto-renewal on or off this way.

I would like to be alerted when there important breaking news updates on The Business Times app. How do I ensure that I will receive news prompts?
For iPhone and iPad:
You can turn on all notifications from BT's mobile apps by following these steps. Open your iPhone or iPad's "Settings" icon. Select "Notifications". Select "Business Times" from the list. Under "Allow Notifications", slide the slider on, ie, to green instead of white. Choose how many notifications you want to receive under "Show in Notification Center" (ranging from "No Recent Items" up to "10 Recent Items"). If you want to be alerted to notifications by a sound, slide "Sounds" on. If you want to see how many unread notifications you have displayed as a number on the app icon, slide "Badge App Icon" on. If you want BT notifications to appear on your Lock Screen, slide "Show on Lock Screen" on. Finally, choose how you want notifications to appear outside of your Lock Screen. Selecting "Banners" will cause notifications to briefly appear at the top of your screen before fading away if not tapped on. "Alerts" will cause notifications to pop up in an alert box that won't disappear unless you dismiss it or view the story.

How can I turn off notifications from The Business Times' mobile apps?
For iPhone and iPad:
You can turn off all notifications from BT's mobile apps by following these steps. Open your iPhone or iPad's "Settings" icon. Select "Notifications". Select "Business Times" from the list. Under "Allow Notifications", slide the slider off, ie, to white instead of green.

I am having problems downloading the PDF version of today's newspaper. What should I do?
Please try the following. Go to "Settings". Select "News & Cache", and then tap on "Clear Cache". Force quit your mobile app, and launch it again. If this does not work, please do let us know. You can call us at 6388-3838 or email btmobile@sph.com.sg.

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