SUBSCRIBERS

Customer satisfaction declines for S'pore tourism and F&B sectors

Manpower-dependent subsectors such as restaurants and cafes suffer significant decrease in tourist satisfaction

Published Tue, Nov 25, 2014 · 09:50 PM

Singapore

CUSTOMER satisfaction, especially among tourists, in Singapore's tourism and food & beverage (F&B) sectors fell from that a year ago.

Based on the results of the third-quarter Customer Satisfaction Index of Singapore (CSISG) for the two sectors, between 2013 and 2014, customer satisfaction for the F&B sector fell 6.5 per cent to 65.8 points and for the tourism sector declined 7.3 per cent to 69.1 points (out of a maximum of 100 points for each sector).

BT is now on Telegram!

For daily updates on weekdays and specially selected content for the weekend. Subscribe to t.me/BizTimes