The Business Times
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Chang Sau Sheong

IMDA figures show that almost all resident households have Internet access, and local smartphone ownership is very high.
COMMENTARY

What happens when the digital option is the only one available?

2026-08-31T23:00:00.000Z
In 2022, a traveller took Air Canada to a small claims tribunal for failing to honour a discount that was suggested by its chatbot.
COMMENTARY

Who is accountable when an AI agent decides?

2026-07-20T23:00:00.000Z
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