The Business Times
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CK Tan

Siloed systems, fragmented processes and data scattered across disparate platforms can impede the work of customer service agents.

The missing human touch in Singapore’s customer service costs more than we think

2026-06-16T23:15:00.000Z
AI will not fail because Singaporeans are unprepared. It will fail if businesses continue to treat humans as extensions of technology instead of partners in it.

With AI, can we make work human again?

2025-11-13T06:07:52.000Z
Supply chain departments already have access to large amounts of data, but these are not currently guiding the decisions of supply chain professionals says Qlik's CK Tan

From just in time to act in time - how proactive business intelligence can fix the supply chain

2022-05-17T05:01:41.000Z
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