MANAGEMENT UNLEASHED

Assembling the best team

THE mantra that "your people are your most important assets" is nowhere more dishonoured than when hiring. Two criteria dominate this activity - qualifications and experience. ...
MANAGEMENT UNLEASHED

Refreshing your people management style

PREVIOUSLY, management worked on the principle that people perform best when they are organised. On production lines, in military establishments, for worldwide logistics, this remains the case. Order created by hierarchy is simple, easily understood and clearly accountable. It depends on obedience...
QUESTION TIME WITH MENTOR JOHN

Diversity at the workplace

DIVERSITY at the workplace makes good business sense. Research shows that companies with a more diverse workforce perform better. Diverse teams typically are more innovative, and a range of different perspectives leads to more creative decision-making. What are the dangers of having a uniform group...
QUESTION TIME WITH MENTOR JOHN

Ready… Get set… Motivate!

ANYONE who's tried to convince a moody teenager to do household chores will realise that getting someone to do something they don't want to do is an uphill task. Your employees are not moody teenagers but motivating them to give their best can still be a challenge. Is it possible to...
QUESTION TIME WITH MENTOR JOHN

Handling stress

YOUR employees are feeling more and more stressed at work. A 2017/ 2018 survey found that almost two thirds of employees in Singapore have elevated levels of stress.
QUESTION TIME WITH MENTOR JOHN

When angry customers are good for business

ALL companies should love getting customer complaints. When a customer voices unhappiness, instead of simply taking business elsewhere, it gives you a chance to find out about the problem and correct it. However, angry people shouting down the phone, costly refunds and time spent placating...
QUESTION TIME WITH MENTOR JOHN

Just do it right

IN today's instant gratification world, it is easy to close an eye to when things are not done right. However, business ethics means making a conscious decision to take the decent path. Business ethics involves a set of principles or standards that guide your personal and corporate behaviour...
QUESTION TIME WITH MENTOR JOHN

When even mistakes are great lessons

MOST companies state that innovation is a key priority, often without being aware of what this really means. From a business standpoint, innovation involves implementing creative ideas that add value to the company - often through the development of new products and services that lead to increased...
QUESTION TIME WITH MENTOR JOHN

Outsourcing your business effectively

OUTSOURCING is a business practice of hiring another party to perform certain jobs that were previously done in-house. It allows the business to focus on its core activities, while contracting out other tasks to a service provider, who may be able to handle the outsourced jobs more efficiently...
QUESTION TIME WITH MENTOR JOHN

Keeping an eye on cash flow

CASH flow is the lifeblood of any business. A healthy cash flow demonstrates that money is coming in from revenue, investments or loans, and this is being used to settle expenses including salaries, R&D (research and development) , and operating costs. Bad management of cash flow leads to...
QUESTION TIME WITH MENTOR JOHN

Taking your business global

IN SMALL markets like Singapore, businesses need to think of taking their business global from day one.
QUESTION TIME WITH MENTOR JOHN

Reaching out to customers

CUSTOMERS are the life-blood of any business. Successful companies need to promote and market their products, in order to have a constant flow of loyal customers, who not only provide repeated business, but are happy to refer their friends. Is there a magic formula for promoting your product? Are...
QUESTION TIME WITH MENTOR JOHN

Having the right mindset towards business competition

IN TODAY'S technologically advanced, business-savvy environment, it's never been easier to start a business. This has meant increased levels of competition and difficulties in retaining customers. Some competition can be healthy, as it encourages companies to constantly improve their...
QUESTION TIME WITH MENTOR JOHN

Prepping your business for an IPO

AN initial public offering (IPO) is the first sale of stock issued by a company to the public. Companies often use an IPO to generate more capital and publicity for the company, helping it to grow it further.
QUESTION TIME WITH MENTOR JOHN

Not fading into the sunset during the twilight years

WHEN Dr Mahathir became President of Malaysia for the second time, at the ripe age of 92 years, he demonstrated it is possible to continue working productively, as we enter our twilight years. Rather than picking up bridge or knitting, some seniors are choosing to start a company. Starting a...
QUESTION TIME WITH MENTOR JOHN

Skills and strategies for growing a company

What are the common traits for an entrepreneur? Which skills do I need to hone, if I wish to succeed?
QUESTION TIME WITH MENTOR JOHN

Dealing with failure, freezing up and fraud

EVERYONE knows the saying: "When the going gets tough, the tough get going." However, there are two ways of interpreting this. Firstly, in difficult times, those who are resilient will work hard to solve the challenges. And secondly, when people who had initially appeared to be tough find...
QUESTION TIME WITH MENTOR JOHN

An intricate juggling act

THE growing number of women entering Singapore's workforce is not only great for gender equality, it helps families reduce reliance on a single breadwinner, while also providing increased job satisfaction. However, when children come along, many women struggle with the dilemma of being a...
QUESTION TIME WITH MENTOR JOHN

Office politics: Taking the bull by the horns

GETTING along with others is essential. In world politics, it's the difference between war and peace. In the workplace, it can be the difference between getting fired or a promotion. However, difficult colleagues or a demanding boss make working well with others a challenge. ...
QUESTION TIME WITH MENTOR JOHN

Six main things you need to start a business

DO you need to bounce business ideas off someone to get a different opinion? Would you benefit from the experience of one who has built businesses like Cerebos Pacific and brands like Brand's Essence of Chicken? Are you looking for motivation at work? In this new fortnightly column, "...

Embrace change - and thrive

"TO DEAL with change, change" seemed a good way to open a discussion on the subject recently. I might as well have opened Pandora's Box. There was uproar. Everyone was already doing that, they said, and yet they were unhappy, distracted and muddled about where they were going. ...