How to promote and demote employees
THINK of how you reward your children. When they are young, you give them something to eat, maybe a visit to somewhere they like. You pat them on the back and tell them you are very proud of them.
There's no such thing as a 'bad employee'
HAVE you ever been told you are a bad employee? I don't mean about some specific issue, some small sin of commission or omission that was probably caused by forgetfulness.
Bribery: Does it have a role in today's business?
A SUBSTANTIAL part of a company's compliance today has to do with bribery. Bribery is the act of giving or receiving something of value in return for something else of value which the other party might not have offered.
Profit vs sustainability: How to manage the conflict
THIS year may well go down as the year the world really started to wake up to the implications of climate change. More than half the planet's population has directly felt the effects of rising temperatures.
The retail revolution
MOST people enjoy shopping. Saturday afternoon at the shops used to be something of an outing for the family. The exercise involved in walking through a town or mall was worth half an hour in the gym.
Product design: function, fashion and avoiding the traps
WHEN you first meet someone, you assess whether you like them, whether you would trust them (that is, if they tell the truth) and whether they could become close to you.
Time for data analytics to come of age
We know about data. We use it all the time. Tables of stuff, but you get used to looking for the bottom right-hand corner where the real information is.
Importance of purpose for an organisation
AN INTERESTING study published in the journal JAMA Network Open, recently reported that people with a purpose in life live longer. Anecdotally, that has never been in question.
R&D - the longer-term view
R&D conjures up a mental picture of laboratories, white coats and EUREKA! moments. That is a narrow and outdated version of today's R&D, though there is still some element of it.
Education: Not what we think it is
GREAT learning has history from which it draws its inspiration and stability. Indeed, civilisation itself is dependent on education and history from both of which it develops and adapts.
Widening role of business in a fast-developing society
CORPORATE Social Responsibility (CSR) was launched several decades ago with the best of intentions and the highest of aspirations.
The new priorities of management today
AS WE enter into the second quarter of 2019, it makes sense to do a review of this column, Management Unleashed, to date. The previous articles published so far in this series have been a fairly logical, commonsense extension of what any organisation must do to equip itself with the soft skills...
Organising the organisation
ORGANISATION is necessary but don't delude yourself, it is not the answer to everything. We hear the words restructure or reorganise every other day. Managements have a touching faith in the power of moving the chess pieces round on the board. It has to be faith.
Competition is all around you
TWO weeks ago, this column recommended rethinking who our suppliers are. It is also important to re-identify our competitors. Normally in business we see these as the companies which offer products or services that can be bought as alternatives to our own.
Treasuring your suppliers
SUPPLIERS and competitors are two vital parts of your business. Most organisations regard them as potential antagonists, ready to create costs or impel narrowed margins in a battle that could only be described as exhausting, or even terminal.
Creating an open corporate culture
"ALL wages, bonus payments and prerequisites given to an employee as payment for work done are published in every office building, every factory and every warehouse." I put this at the top of the Terms and Conditions for my company, Cerebos Pacific Ltd, because it is an important...
Strong corporate culture defines hiring and firing
WHILE building Cerebos Pacific Ltd I was networking at an exceptionally boring drinks party. I met an interesting man who worked in Malaysia, had a background of innovation, had made profits and was likeable. Like all seasoned managers, I was wary of my liking him. It can be a trap, but liking...
Reward and punishment
HOW should you pay people? As little as possible needed to retain them? As much as possible - without bankrupting the business - to stop them leaving? Both these require judgment that, correct at one moment, will be wrong the next.
Keeping, motivating, empowering your team
YOU have hired as diligently as you know how. Here's how to make a success of your choice. That work begins before your new recruit comes onboard. As soon as the employee has accepted the job, an email from the Very Top Person (VTP) in - or on the board of - the organisation is sent to the...
Assembling the best team
THE mantra that "your people are your most important assets" is nowhere more dishonoured than when hiring. Two criteria dominate this activity - qualifications and experience....
Refreshing your people management style
PREVIOUSLY, management worked on the principle that people perform best when they are organised. On production lines, in military establishments, for worldwide logistics, this remains the case. Order created by hierarchy is simple, easily understood and clearly accountable. It depends on...
Diversity at the workplace
DIVERSITY at the workplace makes good business sense. Research shows that companies with a more diverse workforce perform better. Diverse teams typically are more innovative, and a range of different perspectives leads to more creative decision-making. What are the dangers of having a uniform...
Ready… Get set… Motivate!
ANYONE who's tried to convince a moody teenager to do household chores will realise that getting someone to do something they don't want to do is an uphill task. Your employees are not moody teenagers but motivating them to give their best can still be a challenge. Is it possible to...
YOUR employees are feeling more and more stressed at work. A 2017/ 2018 survey found that almost two thirds of employees in Singapore have elevated levels of stress.
When angry customers are good for business
ALL companies should love getting customer complaints. When a customer voices unhappiness, instead of simply taking business elsewhere, it gives you a chance to find out about the problem and correct it. However, angry people shouting down the phone, costly refunds and time spent placating...