Kai Chi Yam and Tiffany Tan

If organisations repeatedly fall into the trap of prioritising relational closeness over performance outcomes, letting competent workers get sidelined for leadership roles or promotions by employees less capable, but more chummy with the boss, perceptions of favouritism and unfairness may emerge in the team.

When does prioritising group goals backfire?

Cultures have long been studied on how individualistic versus collectivistic they are. Individualistic cultures focus on the needs and goals of the...