Lim Soo Ping

From left: Margaret Lien, Wee Cho Yaw, and then OUB chairman Lee Hee Seng at the UOB-OUB merger press conference in June 2001. Wee, UOB's chairman, had paid a personal visit to Lien's husband, OUB founder Lien Ying Chow, to persuade the family to sell its stake to UOB.

Speaking to the heart is good business

Astute leaders exercise respect and empathy to engage employees and build trust in business relations