Quy Huy and Natalia Vuori

QUY HUY IS THE SOLVAY CHAIRED PROFESSOR OF TECHNOLOGICAL INNOVATION AND A PROFESSOR OF STRATEGIC MANAGEMENT AT INSEAD. NATALIA VUORI IS AN ASSISTANT PROFESSOR AT THE DEPARTMENT OF INDUSTRIAL ENGINEERING AND MANAGEMENT OF AALTO UNIVERSITY.

Leaders introducing an AI tool to the workplace should adopt a people-centric approach that acknowledges both thinking and feeling dimensions of trust are essential.

Four trust types that make or break AI projects

The success of organisational AI initiatives depends on whether employees trust the tech with both their heads and hearts

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