Singapore was among the countries that saw a larger uptake in customer interest in digital banking during the pandemic, according to the McKinsey report.
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McKinsey's Mr Sengupta: "I believe that the rising ESG movement is no longer just a flash in the pan. It is important for retaining customers and talent within the company."
PRODUCTIVITY and capital management will get most banks through the Covid-19 crisis. But if they are to thrive in a long winter of anaemic interest rates and economic challenges, they will need agility, new business models and an emphasis on environmental, social and governance...