Cyberattack not the cause of DBS digital-banking outage; services available again, says bank
AFTER a two-day outage, digital banking services at Singapore's largest lender DBS resumed on Thursday morning (Nov 25).
In a statement in its Facebook page on Thursday night, DBS said that its systems "remain secure and were not a target of a cyberattack".
The disruptions, due to a problem with the access-control servers, resulted in DBS/POSB customers experiencing difficulties accessing its digital banking services from Tuesday morning through Wednesday.
While the disruption was initially resolved by 2am on Wednesday, the issue recurred at around 10am, drawing up to 700 outage reports made at a given point in time, data from outage monitoring website Downdetector indicated.
The bank kept its physical branches open for 2 more hours on Wednesday to serve customers.
"Although our digital banking services have returned to normal, the inability to access an essential service over such an extended period of time is unacceptable. We will continue to monitor and review the events of this week and are taking steps to prevent future recurrences," DBS said.
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Customers who are still unable to log in or conduct transactions are advised to restart their devices. Those using Internet banking should clear their browsers' cache before logging in again, the bank said, in response to questions it had received from customers.
It also assured customers that their deposits are safe.
The Monetary Authority of Singapore had described the outage as a "serious disruption" and said it expects DBS to conduct a thorough investigation to identify root causes and implement necessary remedial measures.
Analysts The Business Times spoke to earlier said they expected the lender to receive a serious reprimand and a fine from the regulator for the prolonged service disruption.
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