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Digital retail banking levels the playing field, says Citi

Senior executive says bank is still investing in digital tech, which needs time to mature and for costs to fall

Citibank Singapore's retail banking head Charles Wong says banks are past regarding investment in digital tech as a cost-saving move; it is now a value proposition banks make to their customers.


THE increasing shift towards digital retail banking has evened out the competition for customer reach in Singapore, with branch-light banks such as Citi being able to play "like never before", a senior executive at Citi has said.

"Traditionally, it's the local banks that...