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Digital retail banking levels the playing field, says Citi

Senior executive says bank is still investing in digital tech, which needs time to mature and for costs to fall

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Citibank Singapore's retail banking head Charles Wong says banks are past regarding investment in digital tech as a cost-saving move; it is now a value proposition banks make to their customers.

Singapore

THE increasing shift towards digital retail banking has evened out the competition for customer reach in Singapore, with branch-light banks such as Citi being able to play "like never before", a senior executive at Citi has said.

"Traditionally, it's the local banks that...

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