HSBC Singapore names 3 senior hires for retail banking and wealth management
The bank's head of retail banking says that with its business growing, it needs to focus on excellent customer service, and to have the right products, structure and people in place
Fiona Lam
Singapore
HSBC Singapore on Thursday announced three new senior appointments within its retail banking and wealth management unit.
Alice Fok has been appointed as head of customer propositions and marketing, Ranojoy Dutta as head of retail products, and Ian Yim as head of wealth and international.
Ms Fok has two decades of experience in retail banking, in areas such as marketing and customer experience, product management, data analytics and digital banking. She was previously with Citibank Singapore, most recently as director of customer franchise in consumer banking.
Mr Dutta has been with HSBC Group since 2013. He joins the Singapore team from HSBC Hong Kong, where he was head of regional growth, global transaction banking products and services. As head of retail products, he will oversee the various products teams, which include deposits, payments solutions, credit cards, loans and mortgages.
Mr Yim has spent most of his career with HSBC Singapore. Prior to the latest role, he was head of premier international. Under his leadership, the premier international team delivered strong performance during a transformational phase.
Anurag Mathur, head of retail banking and wealth management at HSBC Singapore, said: "Our business has grown exponentially and, to sustain this trajectory, we need laser-like focus on delivering excellent customer service. This means generating deep customer insights, designing and delivering unique products and propositions, and having the agility to meet changing customer needs. It also requires having the right structure and people in place.
The three appointments were unveiled a day after HSBC Singapore named two new directors to its board: Penny Goh, a senior real-estate lawyer from Allen & Gledhill, and Josh Bottomley, HSBC's global head of digital, retail banking and wealth management.
