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Seniors taking to online banking; challenge is to keep them hooked post-pandemic

OCBC recorded 20% year-on-year growth of digital users aged 60 to 80, compared to 7% increase for other age segments, for month of March

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"You usually have to get people to use it four to six times before they can start understanding, appreciating, and sticking with it," says Mr Seth.

Singapore

MORE seniors have turned to online banking amid tighter curbs to stamp out Covid-19 in Singapore, but the challenge is in maintaining this shift for the long run, said head of digital and innovation at OCBC Pranav Seth.

He said financial institutions must go all out to...

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