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Moving up the food chain: Have online grocers finally come into their own?

Have online grocers finally come into their own, after a big push to scale up amid the pandemic?

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MOVING UP THE FOOD CHAIN: Have online grocers finally come into their own, after a big push to scale up amid the pandemic?

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MOVING UP THE FOOD CHAIN: Have online grocers finally come into their own, after a big push to scale up amid the pandemic?

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"We created an ‘essential items' list and set aside dedicated inbound capacity to stock up on these selected items. The list was reviewed weekly to reflect any new trends and developments." - Henry Low, Amazon Singapore's country manager.

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Lazada Singapore’s Mr Chang points out that the online grocery industry has made significant headway compared to some eight years ago, when there was hardly a place for it.

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FairPrice’s Mr Wong says about 60 per cent of its online orders now contain fresh products, compared to 20 per cent before Covid-19.

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“Given the perishable nature of groceries, consumers not only expect their orders to be delivered on time but also fresh. Should there be issues with the order, retailers must also be able to provide strong customer service support to resolve issues quickly and in a customercentric manner.” - Bonar Silalahi, head of industrials and consumer goods and sector solutions group, UOB.

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University lecturer Lau Kong Cheen says the convenience of online grocery shopping at any time and not having to be bothered with carrying heavy loads of groceries home will be a boon for many, especially those with busy schedules.

WHEN Singapore raised its Disease Outbreak Response System Condition (Dorscon) level to Orange in February, people flew into a grocery-hoarding frenzy. The usual quick supermarket run turned into a long-drawn ordeal for many, with checkout lanes lined with doomsday preppers grabbing essentials...

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