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The pandemic performance review

Companies are rethinking how they assess performance, in a year when business targets and individual jobs have been upended.

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Companies are finding it difficult to assess employee performance due to a lack of face-to-face interaction, according to human resources consultants.

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THE PANDEMIC PERFORMANCE REVIEW: Companies are rethinking how they assess performance, in a year when business targets and individual jobs have been upended.

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In Singapore, firms have been urged to see job cuts as a last resort, but that may become less tenable as the crisis wears them out.

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“The absence of direct supervision, face-to-face interaction and the inability to confirm that the employees are spending sufficient time on the job rather than watching Netflix is starting to bother a lot of managers.” - Kartikey Singh (above), senior client partner at Korn Ferry Singapore

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SAP’s Eileen Chua (above) says: “When we look at career development, it’s not just the immediate term... and it’s important to take a holistic view of how the employee is contributing. If they don’t meet the targets, we can look at other measures, such as customer adoption. It’s how our employee steps up, not just the hard targets.”

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ManpowerGroup's Linda Teo (above) says: "Most employees will continue to perform to their best ability as they are aware that should the situation worsen and a reduction of headcount is required, underperformers will most likely be first on the chopping block."

EMPLOYEE reviews, typically a delicate matter, have become even trickier to manage amid the ongoing coronavirus pandemic. With employees working from home on an unprecedented scale and the crisis rendering current business goals moot, companies are being forced to rethink how they assess...

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