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AIA taps humanoids for customer service
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Genevieve Cua
Published Fri, Oct 12, 2018 · 09:50 PM
Singapore
AIA is staking a claim to be the first life insurer to tap humanoid robots for roles in customer service.
Yesterday, it marked the opening of its newly-renovated customer service centre at Finlayson Green by putting a robot, Pepper, through its paces.
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