Piyush Gupta counting on DBS’ AI and data capabilities to pull ahead of peers
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THE use of data and artificial intelligence (AI) has become essential to DBS’ operations – from hiring, to predicting staff attrition, to pre-empting which customers may find themselves in financial distress.
Piyush Gupta, chief executive of Singapore’s largest bank, said the number of use cases stands at 250 but could go up to tens of thousands.
He believes DBS’ use of AI is scoring at just two or three on a scale of ten, reflecting the untapped potential for the bank. This is despite his confidence that the bank has established sophisticated data infrastructure and capabilities.
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