Banks look to step up employee surveillance after latest scandal
They are exploring the possibility of using technology to also watch retail-banking salespeople and loan officers
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New York
BANKS already using algorithms to monitor traders are looking to expand surveillance to cover more employees in the wake of the Wells Fargo & Co scandal.
Lenders asked International Business Machines Corp (IBM) if it were possible to use the technology to also watch retail-banking salespeople, loan officers and other workers, according to Marc Andrews, a manager on the company's Watson financial services team. Several of the biggest US banks, as well as some regional banks, are testing the software, he said. He declined to name them.
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