DBS : D05 0% clients appear to be having issues accessing the lender’s digital banking services on Friday (May 5) in what amounts to a third disruption of service in 18 months.

At around noon, some users of the DBS PayLah! app were unable to log in to the app, or make payments through it.

The app asked users to try again later, citing high log-in volumes due to its “5 Million Hawker Meals” programme.

However, in an second update sent to the media in the evening, a DBS spokesperson said that the disruption was caused by a systems issue unrelated to the Mar 29 incident, or its “5 Million Hawker Meals” programme.

DBS clients took to the bank’s Facebook page to complain about intermittent access to the digibank app, as well as its physical ATMs.

Some customers also highlighted issues with using Nets and their credit cards to complete transactions.

GET BT IN YOUR INBOX DAILY

Start and end each day with the latest news stories and analyses delivered straight to your inbox.

Sign UpVIEW ALL

As at 12.53 pm on Friday, outage tracker Downdetector had received more than 2,600 user reports on issues accessing DBS’ online services.

Earlier in the day, a DBS spokesperson said that some of its retail customers were having difficulties accessing banking and payment services on Friday. These included DBS and POSB digibank online and mobile, DBS Vickers mTrading, DBS PayLah! and its ATMs.

“Our digital systems returned to normal within 45 minutes, at 1.30 pm. Most of our ATMs are also up and running,” said the spokesperson.

“Please be assured that our systems are uncompromised, and your monies and deposits remain safe,” the spokesperson said, adding that the bank was sorry for the inconvenience caused.

As at 3.10 pm, normal operations had resumed at all its ATMs, said the bank.

DBS shares ended down 0.7 per cent or S$0.23, closing at S$31.90.