Tablet-toting employees replace tellers as banks in US go digital
Number of tellers in Washington area down by some 50% in 10 years, outpacing 17 per cent drop nationally
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Washington
WHEN Wells Fargo opened its first high-tech branch three years ago in Washington's NoMa neighbourhood, it did away with desks and replaced traditional counters with large touchscreen ATMs. Also gone from its location were tellers.
Instead, the 1,000-square-foot branch has a handful of tablet-toting employees to help customers navigate technology to deposit cheques, apply for loans or open savings accounts. It's a model that's being replicated throughout the region, leading to a shift in the number - and types - of employees at area banks.
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