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Tech failures, risk aversion: a lesson in ING's digital transformation

Its compliance and technology shortcomings suggest a firm that's in such a hurry to embrace digitalisation that it's paid too little attention to basic business practices

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Published Fri, Oct 5, 2018 · 09:50 PM

    DeeperDive is a beta AI feature. Refer to full articles for the facts.

    Amsterdam

    SINCE taking charge of ING Groep NV in 2013, chief executive officer Ralph Hamers has laboured to make it the most digitally advanced lender in Europe. His motto: disrupt yourself before a competitor does it first.

    It's safe to say the tumult at ING during the last few weeks isn't what he had in mind.

    Ralph Hamers

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