UOB digital services resume after customers face intermittent access on Saturday
Yong Jun Yuan
UOB customers had intermittent access to mobile banking and Internet banking services on Saturday (Nov 4).
At about noon, users commented on the lender’s Facebook page that they were unable to login to the bank’s mobile app. An error message said that the app was unable to connect due to a network problem.
Checks by The Business Times (BT) found that the app took longer than usual to login, and attempting to use any functions within the app would bring up the same error message.
As at 12.42 pm, the bank’s digital banking services appear to be accessible again.
This is the third disruption in a month to affect a local financial institution.
On Friday, Nets reported that its Nets QR and eNets services had “intermittent connectivity issues”.
BT has reached out to UOB for comment.
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