Catalist-listed Toku makes enterprise AI push as it pursues growth over near-term profit

[SINGAPORE] When customer experience platform Toku – which helps companies manage customer interactions across channels – was set up in 2018, it was less a single flash of inspiration than the culmination of several observations over time.

Its founder, Thomas Laboulle, a Belgium-born Singapore-based entrepreneur whose company was the first to complete an initial public offering on the Singapore Exchange this year, drew on his experience consulting across industries.

In that role, he saw companies struggle with fragmented customer data and disconnected systems that made it difficult to manage interactions in real time.