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Citi reinvents itself to stay agile and ahead

It's making its operating model simpler and faster in order to attract, engage and serve its increasingly tech-savvy customers.

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"In our Asia consumer banking business, we spend more than US$6 million annually on training and key areas of focus will be on disciplines like human-centred design, application of data sciences and risk and governance in the digital world, just to name a few." - Han Kwee Juan, Citibank Singapore CEO.

HOW does a more-than- 100-year-old bank stay relevant and compete with new age financial services providers and fintechs - technology companies that are in the business of finance?

A proper answer to that question would be a complex management dialogue but a much easier version is the one...

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