Apple reaches US$50m settlement over defective MacBook keyboards

APPLE agreed to pay US$50 million to settle a class-action lawsuit by customers who claimed it knew and concealed that the "butterfly" keyboards on its MacBook laptop computers were prone to failure.

The proposed preliminary settlement was filed late Monday (Jul 18) night in the federal court in San Jose, California, and requires a judge's approval.

Customers claimed that MacBook, MacBook Air and MacBook Pro keyboards suffered from sticky and unresponsive keys, and that tiny amounts of dust or debris could make it difficult to type.

They also said Apple's service program was inadequate because the Cupertino, California-based company often provided replacement keyboards with the same problems.

The settlement covers customers who bought MacBook, MacBook Air and most MacBook Pro models between 2015 and 2019 in 7 US states: California, Florida, Illinois, Michigan, New Jersey, New York and Washington.

Apple denied wrongdoing in agreeing to settle. It did not immediately respond on Tuesday to requests for comment

Lawyers for the customers expect maximum payouts of US$395 to people who replaced multiple keyboards, US$125 to people who replaced one keyboard, and US$50 to people who replaced key caps.

Customers also remain eligible for 4 years of free keyboard repairs following their purchases.

The customers' law firms, Girard Sharp and Chimicles Schwartz Kriner & Donaldson-Smith, may seek up to US$15 million for legal fees, which would be deducted from the US$50 million settlement fund, court papers show. REUTERS