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Click-&-collect shopping can be a headache

Often wrong items are received, orders are cancelled as stocks run out, or there's no alert when orders are ready

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Published Mon, Dec 21, 2015 · 09:50 PM

    Washington

    RETAILERS this holiday season have been aggressively trumpeting "click-and-collect" shopping, a relatively new hybrid of digital and old-school buying that allows time-starved customers to place an order online and pick it up within hours at a counter in a store.

    But so far, many shoppers are finding it to be a big headache.

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