Customer satisfaction declines for S'pore tourism and F&B sectors
Manpower-dependent subsectors such as restaurants and cafes suffer significant decrease in tourist satisfaction
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Singapore
CUSTOMER satisfaction, especially among tourists, in Singapore's tourism and food & beverage (F&B) sectors fell from that a year ago.
Based on the results of the third-quarter Customer Satisfaction Index of Singapore (CSISG) for the two sectors, between 2013 and 2014, customer satisfaction for the F&B sector fell 6.5 per cent to 65.8 points and for the tourism sector declined 7.3 per cent to 69.1 points (out of a maximum of 100 points for each sector).
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