McDonald’s in Japan hit by systems outage, closing 30% of stores

MCDONALD’S in Japan suspended about 30 per cent of its stores nationwide on Friday (Jul 19) after a systems outage.

The restaurant chain is “currently investigating the cause and the timeline for recovery is unclear”, a local spokesperson said.

There have been issues with stores’ cash registers since early morning, resulting in the closures, the spokesperson added.

The outage quickly became a trending topic on social media platform X in Japan, as customers hoping for Big Macs and McNuggets were met with disappointment.

It’s not the first time McDonald’s has experienced a systems outage this year. The company’s computers were hit by another issue in March that appeared to start in the Asia-Pacific region and then spread globally, leaving customers unable to order at stores and via electronic platforms.

McDonald’s Holdings shares in Japan slipped as much as 1 per cent in Tokyo trading. BLOOMBERG