Singapore consumers more satisfied with retail, infocomm sectors

Singapore

CUSTOMER satisfaction for the retail and infocomm sectors in Singapore edged up in the first quarter of 2015, results from the Customer Satisfaction Index of Singapore (CSISG) unveiled on Wednesday showed. The score for retail rose by 0.5 per cent or 0.4 points year-on-year (y-o-y) to 70 points while that for infocomm rose by 0.9 per cent or 0.6 points to 67.4.

Of the eight retail subsectors, only two recorded statistically significant improvements: the motor vehicles subsector rose by 3.1 per cent or 2.2 points to 72.8 points; while the petrol service stations subsector - comprising ExxonMobile (Esso), Shell, Chevron (Caltex) and SPC - rose by 2.1 per cent or 1.4 points to 70.7 points.