DBS launches chatbot to take orders via Facebook Messenger

Singapore

A CHATBOT that allows customers to order meals through Facebook Messenger and pay with DBS payment channels such as PayLah! was launched on Thursday, in a move that marks DBS Bank's foray into the chat commerce space.

Known as Foodster, it is slated to be the first such retail chatbot led by a South-east Asian bank. It has already been trialled and adopted by seven food and beverage merchants in Marina Bay, including Gemstar, Kopi Ong, Local Coffee People, NUDE Seafood, Old Tea Hut and Omnivore. Two merchants slated to be coming on board soon are Kopitiam and Holey Moley.