Food delivery platforms deny profiting from surge in demand during virus crisis
GrabFood, foodpanda, Deliveroo say they need to pay delivery riders fairly and cover costs
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Claudia Chong
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Singapore
GRABFOOD, foodpanda and Deliveroo said on Friday that their merchant commission rates are justified because they ensure that delivery riders are fairly paid and the cost of service is covered.
The companies were addressing complaints from the food and beverage (F&B) sector and the public about the high commissions charged to restaurants for each delivery order. Key to the debate was whether the delivery platforms were taking advantage of the surge in demand for food deliveries during the Covid-19 crisis to make more profits.
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