THE Fullerton Heritage is banking on technology to boost productivity, improve processes and cut down on manpower dependence amid a more challenging operating environment.

General manager of The Fullerton Heritage, Cavaliere Giovanni Viterale, reckons working smarter and being innovative is key to maintaining its edge.

The Fullerton Heritage encompases The Fullerton Hotel, The Fullerton Bay Hotel, The Fullerton Waterboat House, One Fullerton, The Fullerton Pavilion, Clifford Pier, and Customs House. Some of the properties - such as Customs House - are leased out to establishments.