Hacked Optus customers kick off legal search for compensation

LAWYERS for customers hit by a huge hack at Australian mobile-phone operator Optus filed a complaint with the government’s privacy protection office, kicking off a process that could force the company to compensate those who lost personal data.

Law firm Maurice Blackburn said it lodged a formal complaint with the Office of the Australian Information Commissioner. The firm alleges Optus, which is owned by Singtel : Z74 0%, failed to protect the personal information of customers and destroy data it no longer needed.

Optus said it will “vigorously defend” the complaint.

Optus last month said a security breach exposed the details of 9.8 million former and current customers. More than 2 million of them had identify document numbers compomised, triggering concerns about financial fraud.

Maurice Blackburn Principal Vavaa Mawuli said it is not yet clear how badly Optus customers have been affected.

“People are still getting information about how their data may have been misused,” she said by phone. “Losses aren’t crystallised for many people.”

GET BT IN YOUR INBOX DAILY

Start and end each day with the latest news stories and analyses delivered straight to your inbox.

Sign UpVIEW ALL

The hack, one of the largest in Australian history, is threatening to become a crisis for Optus and its Singapore parent. The company is already paying for replacement drivers licenses and passports, and total costs including bills and fines could stretch into hundreds of millions of dollars, according to some estimates.

Mawuli said tens of thousands of Optus customers have registered their details with the firm. The complaint with the Office of the Australian Information Commissioner is likely to be the largest ever seen in Australia, she said.

Optus and the Office of the Australian Information Commissioner did not respond to emails or phone calls seeking response to the complaint. Singtel said earlier this month it had engaged lawyers to defend any potential class action, and reports of potential fines and costs were speculative. BLOOMBERG