Hotel investments in contactless tech, innovation will separate post-pandemic winners from losers

TRADITIONALLY a high-touch operation, the pandemic has forced the hotel industry to fast-track the adoption of digital solutions from robots to artificial intelligence.

And while vaccination programmes are underway, uneven vaccination rates globally suggest the world will need to learn to live with Covid-19 in the medium term - making contactless technology de rigueur in a post-pandemic era.

Some of these digital initiatives will benefit hotels in the long run by trimming operational costs, boosting efficiency and improving the overall guest experience. Hoteliers that revolutionalise the way they operate stand to gain an edge over their peers.