MaNaDr Clinic loses licence, found to have ‘entrenched culture of disregard’ for ethical and clinical standards: MOH

THE Ministry of Health (MOH) has revoked MaNaDr Clinic’s licence to provide outpatient medical services, citing an “entrenched culture of disregard” for ethical and clinical standards.

The revocation, effective Friday (Dec 20), means the clinic can no longer operate at its permanent premises at 371 Beach Road, nor temporary locations such as patients’ residences, or remotely via teleconsultation.

The ministry earlier issued a notice of intent to revoke MaNaDr’s licence on Oct 24, giving the clinic an opportunity to submit representations.

After reviewing these representations and its own findings, MOH determined that the clinic had failed to maintain effective oversight and governance.

Investigations revealed widespread inappropriate practices, including more than 100,000 teleconsultations in a sampled month lasting one minute or less, with the shortest being just one second.

“The prevalence of such inappropriate practices suggests a lack of effective internal oversight, controls and governance to ensure that outpatient medical services are consistently provided in a clinically and ethically appropriate manner by all its doctors,” MOH said.

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Following the licence revocation, MaNaDr’s participation in MOH’s financial schemes, including the Community Health Assist Scheme (Chas), MediSave and Healthier SG, will be terminated.

MOH has instructed the clinic to notify affected patients to ensure continuity of care. Patients are advised to seek alternative services at nearby Chas, MediSave, or Healthier SG clinics, MOH said.