Managing complexity, testing, culture key to robust bank digital systems: experts

AS BANKS increasingly move their offerings into the digital realm, building robust platforms will require load optimisation, rigorous testing and a development culture focused on design and quality, technology experts told The Business Times.

Those insights came in the wake of DBS Bank’s recent spate of digital services outages. The outages – three significant disruptions in 18 months – drew a rare public rebuke by the Monetary Authority of Singapore, which imposed an additional capital requirement on DBS.

Managing complexity

Cassandra Goh, deputy chief executive of banking solutions provider Silverlake Axis, said it is common for organisations to shift too much of their operations to the cloud.