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OCBC eyes multi-channel banking experience as ticket to lead digitalisation race

Tan Nai Lun

Tan Nai Lun

Published Mon, Mar 6, 2023 · 05:50 AM
    • “Investing in technology alone, without looking into our operations, processes and procedures, is just a digitisation effort,” said Lim Khiang Tong, chief operating officer at OCBC.
    • “Investing in technology alone, without looking into our operations, processes and procedures, is just a digitisation effort,” said Lim Khiang Tong, chief operating officer at OCBC. PHOTO: YEN MENG JIIN, BT

    IN A bid to meet customers across as many platforms as possible, banks are investing heavily in technology. OCBC, Singapore’s second-largest locally listed bank by market capitalisation, is no different.

    The lender’s tech workforce has doubled since 2018, and it expects to hire another 1,500 tech employees by 2025.

    The group has been operating its own data centre since 2017, becoming the first local bank with a purpose-built data centre.

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