OCBC, as intermediary, benefits from fintech and digital banking adoption: CEO Helen Wong

OCBC will continue to have an important role to play as an intermediary, even as new fintech and digital bank challengers emerge. Helen Wong, chief executive of the Singapore-listed bank, said OCBC is already harnessing technology to provide better service for its customers. As the Asian region grows, she sees opportunities for OCBC to grow alongside it.

Speaking with The Business Times (BT) senior correspondent Ben Paul at the first Mark to Market “Live” webinar, Wong noted that one of OCBC’s most important roles is channelling funds on behalf of customers.

Although new technologies disrupt OCBC’s processes, they do not necessarily disrupt that role. Instead, OCBC can make use of new technologies to improve how it services customers.