OCBC says app, Internet banking have resumed after ‘intermittent technical issues’ hit services

OCBC’s funds transfer services have resumed on Tuesday (Nov 7), after they were hit by technical issues earlier in the day.

The bank’s funds transfer and PayNow services on its app and Internet banking platform were restored at about 2.30 pm, following technical issues from around noon on Tuesday, OCBC said in a statement.

Earlier on Tuesday, the bank said it experienced “intermittent technical issues” with the funds transfer service offered via its app and Internet banking platform.

Users on Facebook noted that they could not access the app from as early as around 11 am, with many noting that they were unable to use PayNow services.

Checks by The Business Times found that a prompt – stating that the system is undergoing maintenance – would intermittently show up upon opening the OCBC Digital app, with no other options for the user to log in. At other times, users were directed to the login page, but were unable to log in.

“If you need to make an urgent transfer, please consider using other modes of payment such as credit cards and/or Nets,” OCBC said in a Facebook statement.

SEE ALSO

It’s a shame that ‘carry some cash’ is such good advice

Banking services disruption heightens need for multiple payment methods, say retailers

Service on DBS’ PayLah! app restored after 2 hours of patchy availability on Friday

DBS, Citibank banking services resume after hours of disruption on Saturday and Sunday

Heartland businesses go cashless, but teething problems remain

More

Asean Intelligence

Get insights into businesses across South-east Asia

Get the free report

OCBC shares were down 0.2 per cent, or S$0.03, at S$13.12 as at 3.22 pm on Tuesday.