The Business Times
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Real-time chatbot boosts Prudential agents' productivity

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Published Thu, Aug 31, 2017 · 09:50 PM

Singapore

AS part of efforts to improve productivity and customer service, life insurer Prudential has launched an industry-first chatbot that can provide its insurance agents with customers' real-time data.

These include a customer's policy cash value, policy premium due date and status of submitted claims, among others.

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