Robotics enables DBS to free up 25,000 man hours of menial work

Singapore

ROBOTICS is helping to cut through the menial work involved in fighting financial crime at DBS Bank, which has collaborated with IBM in robotic process automation (RPA).

Since IBM helped DBS to set up a Centre of Excellence in RPA in June, the bank has applied RPA to 50 complex business processes across its operations, freeing up 25,000 man hours. Now the RPA programme will be progressively implemented in other markets, including Hong Kong, China, India, Indonesia and Taiwan.