SATS to improve Changi Airport's cargo handling productivity with e-Acceptance initiative

GROUNDHANDLER SATS is introducing a one-stop e-Acceptance initiative, which will speed up the lodging of export cargo at its air-freight terminals and strengthen Changi Airport's position as an air cargo hub.

The initiative makes processing each transaction faster and reduces human error. It also offers cargo agents live tracking, and boosts security through the system's ability to authenticate users. In addition, cargo agents can process and deliver their shipments at a single physical location.

When it is fully operational by year end, the e-Acceptance project is expected to boost productivity by 30 per cent as well as save 600,000 sheets of paper per year.

"We welcome this move by SATS to simplify cargo handling processes, especially in light of the increasing need to raise productivity and reduce manpower requirements," said Steven Lee, chairman of SAAA@Singapore (formerly known as the Singapore Aircargo Agents Association).

In addition, SATS is launching the SATS Coolport Academy - an independent training institute offering International Air Transport Association (Iata) certified and other related courses. SATS's perishable handling centre SATS Coolport has been appointed by Iata as its regional training partner in pharmaceutical handling.

"SATS will continue to pioneer new services across Asia, seek new revenue streams and implement technology-based innovation," said Alex Hungate, chief executive officer of SATS.