SingPost fined S$100,000 for failing delivery standards

Firm accepts penalty and spells out measures to raise service quality, which includes hiring additional postmen

Nisha Ramchandani

Published Thu, Feb 7, 2019 · 09:50 PM

Singapore

THE Infocomm Media Development Authority (IMDA) has fined Singapore Post (SingPost) S$100,000 for not meeting quality of service (QoS) standards on delivery of local basic letters and registered mail in 2017, prompting SingPost to embark on a broad review of its postal operations.

Under the Postal QoS framework, SingPost is required to deliver 99 per cent of local basic letters to an address within the Central Business District (CBD) and 98 per cent of local basic letters to destinations outside the CBD areas by the next working day. SingPost failed to do so in May 2017, when it failed to meet the standard of 99 per cent delivery of local basic letters within the CBD by the next working day.