SingPost fined S$300,000 for service lapses in 2018
It had 20 incidents of non-compliance in 2018, versus 9 in 2017: IMDA
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Singapore
SINGAPORE Post (SingPost) has been fined S$300,000 for not meeting quality of service (QoS) standards for the delivery of local basic letters, as well as registered and international mail in 2018, the Infocomm Media Development Authority (IMDA) announced in a statement on Friday.
Under IMDA's Postal QoS framework, SingPost is required to deliver 99 per cent of local basic letters to an address within the Central Business District (CBD), and 98 per cent of local basic letters to destinations outside the CBD areas by the next working day.
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