Staff training ensures no prima donnas

BANK of Singapore has in the past five years invested heavily in staff development aimed at increasing skills and knowledge.

According to BOS chief executive Bharen Shaari, who considers staff training one of his job functions, the bank has ploughed US$30 million into human resource initiatives and programmes over the past five years. Training hours under Mr Shaari has picked up considerably, almost doubling to 46,000 hours in 2015 compared to 25,000 hours in 2014.

That works out to an average 90 training hours undergone by relationship managers (RMs) in 2015 which is six times higher than the 15 training hours of continuous professional development mandated by Monetary Authority of Singapore and Institute of Banking and Finance.