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To challenger banks, an incumbent poses S$2 million question

Banks are going to win in data analytics, as fintechs still do not hold enough data on customers, says DBS's incoming head of group technology and operations

DBS's starting point in its digital pursuit was addressing "really bad" customer service, says Jimmy Ng, who recalled his chief Piyush Gupta queueing at ATMs and walking around branches to feel customers' pain points.


THE question behind the worth of a challenger bank may come down to this: would you put two million dollars in a challenger bank?

So asked Jimmy Ng, the incoming head of group technology and operations at DBS. Mr Ng, who spoke to BT before the announcement of the digital...