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Tokio Marine Life to shed old self under new chief

Among key things it is trying to do to create value for customers is to improve back-office operations and turnaround time.

Mr Tan says he has his plate full as he finds ways to grow the business in a more value-based sustainable way amid intensified competition as more players jostle in the market.

GAINING positive reputation is one thing, but maintaining it is quite another. Nine months into his job, and James Tan, chief executive of Tokio Marine Life Singapore, is certainly aware that it can be a double-edged sword.

For the uninitiated, the insurer has a reputation for maintaining...

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