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Christmas comes late with UPS swamped

Amazon delivery timings missed as high volume, bad weather cause delay

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Published Thu, Dec 26, 2013 · 10:00 PM

    [NEW YORK] A high volume of holiday packages overwhelmed shipping and logistics company UPS, the company said on Wednesday, delaying the arrival of Christmas presents around the globe and sending angry consumers to social media to vent.

    Amazon.com responded with an email to affected customers offering shipping refunds and US$20 gift cards to compensate.

    A convergence of factors, including higher volume than expected and recent patches of bad weather, caused the delays, UPS spokeswoman Natalie Black said.

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