The empty value of airline ticket credits

[WASHINGTON] Bethany Tully might have been forgiven for her confusion. After cancelling a flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half of what she expected - an increasingly common complaint among air travellers.

Earlier this year, Ms Tully had booked three tickets on to visit a close friend. "Tragedy struck just before the trip," she says. "He committed suicide."

A Hotwire representative assured...

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